The Nigeria Civil Aviation Authority (NCAA) has announced the upcoming launch of its Consumer Protection Portal on September 19, 2024, signalling a major shift from traditional complaint handling to an automated system.
This development, shared via a statement on the NCAA’s official X (formerly Twitter) handle on Tuesday, will be officiated by the Minister of Aviation and Aerospace Development, Festus Keyamo.
The launch represents a significant milestone in modernizing consumer protection within Nigeria’s aviation sector.
The NCAA Consumer Protection Portal will be officially launched on September 19, 2024, by the Honourable Minister of Aviation and Aerospace Development, Festus Keyamo SAN,” the statement read.
The Consumer Protection Portal, spearheaded by Capt. Chris Najomo, Acting Director General of the NCAA, is poised to revolutionize the interaction between air travellers and the aviation sector.
This innovative platform will enable travelers to electronically file complaints, track the resolution process, and monitor the on-time performance of all airlines operating in Nigeria.
By offering real-time access to complaint resolution data and airline performance metrics, the portal is expected to enhance transparency, improve accountability, and streamline the overall consumer experience within the industry.
