The Nigerian Communications Commission (NCC) has reinforced its directive to telecom operators to disconnect telephone subscribers who have not linked their National Identification Numbers (NIN) to their SIM cards by February 28, 2024.
This directive was reiterated by the Executive Vice Chairman of the NCC, Dr. Aminu Maida, during the 45th Kaduna International Trade Fair.
Speaking at the NCC’s Special Day event, Mr. Reuben Mouka, Director of Public Affairs at the NCC, represented Dr. Maida. He emphasized the critical importance of linking NINs to SIM cards for national security reasons. The February 28th deadline remains in place, and telecom operators have been directed to enforce the disconnection of subscribers who fail to comply.
Dr. Maida highlighted that this directive aligns with the commission’s objectives of promoting local content development in the telecom industry. He underscored the NCC’s commitment to protecting consumers’ rights and ensuring their satisfaction, as well as supporting the nation’s economic growth through accessible, affordable, and sustainable telecom services.
To enhance consumer experience and address issues promptly, Dr. Maida mentioned the establishment of the Telecom Consumer Assistance, Resolution, and Enquiries (TELCARE) Desk at the Nnamdi Azikiwe International Airport in Abuja.
This desk provides a platform for consumers to make enquiries and seek resolution for telecom-related complaints.
In addition to consumer protection measures, the NCC has mandated licensed Mobile Network Operators to implement approved Harmonised Short Codes, allowing consumers to access services seamlessly across all networks. This initiative aims to enhance convenience and efficiency for telecom consumers nationwide.
Highlighting the significant contribution of the telecoms industry to Nigeria’s GDP, Dr. Maida cited statistics from the Nigerian Gross Domestic Product Report of November 2023, indicating that the industry’s contribution stood at 13.5% as of 2023.
In conclusion, Dr. Maida emphasized the importance of telecom firms prioritizing customer satisfaction and maintaining high standards of service delivery.
